Frequently Asked Questions
Placing An Order
- Q. How far in advance should I place my order?
We recommend making your reservation as soon as you know what you will need. This will ensure that you are able to get exactly what you want when you need it. Because our summer weather is unpredictable, our tents are in very popular.
- Q. What is required to place an order?
We require a 50% deposit of your total rental at the time of reservation and a signed rental agreement, to consider the reservation confirmed. We are happy to take your order over the telephone and send you a rental agreement, via email or fax; which you can email, fax or USPS mail back to us.
Payment can be made by Visa, Mastercard, American Express, Check, or Cash. Final payment must be received 7 days before pickup/delivery.
- Q. How long is the rental period?
We want you to have plenty of time to set up for your event, be able to relax and enjoy your whole day you have planned for; so with that in mind, for a one-day rental period, you are able to pick up your items the day before your event and return them the day after your event. Below is our rental schedule:
Pickup and Return Schedule for 1 Day Rental Rates:
Return times are 9.00 a.m. – 4.00 p.m.
We are closed Sundays, but are happy to work with your schedule.
- Q. When can I pick up my rental items?
All rental items may be picked up the day before your rental day, anytime between 09.00 a.m. – 7 p.m.
- Q. Where are you located?
34850 Sterling Hwy, Anchor Point, Alaska;
One Mile South of Anchor Point; driving from Homer, on the right, before Griner Ave.
- Q. Do I need to make an appointment to visit your showroom?
Yes. Please call our office to set up an appointment 907.435.7190
- Q. What is the Cancellation Policy?
A 21 day notice is required prior to the pickup date to receive refund of 100% of the deposit. Less than 21 days to the pickup date, a 50% refund of the deposit is given.
Delivery & Pickup
- Q. Can I make changes to my order after it has been placed?
Yes, we are happy to accommodate you with item changing, as long as the items are in stock and not reserved by another party. If quantity of items are changed to a lessor amount of the reservation’s original amount less than 21 days to the pickup date, then a 50% refund of the deposit for these items is given.
- Q. Is there a minimum for delivery?
We are not currently set up for delivery services and would have to outsource this service. We plan to begin delivery services August, 2015. The delivery charge will be $175.00 within 25 mile radius of Anchor Point; for deliveries further than 25 miles from Anchor Point, then it is a flat fee of $3.50 per mile.
- Q. What are your delivery hours?
At this time we do not provide delivery service; beginning August, 2015, we will have this service.
- Q. What should I do with glasses, china, and other food service items prior to returning them?
All silver, china, glassware, flatware, chafers, punch bowls, coffee urns, & any other items being used for food or beverage must be returned clean and free of all food and/or liquid or cleaning fees may apply. China & Glassware is placed in special boxes and/or totes for rental; boxes/totes may NOT be returned wet or contain food. If boxes/totes are damaged by the customer, the customer will be responsible for replacing the containers.
- Q. Do I need to wash linens before I return them?
No; when it comes to linens all we ask is that you shake linens free of all food and we will take care of the rest. We do recommend that if the linens get wet, from water or spills, that you hang them to dry and not ball or fold them up until they are completely dry. Balling up or folding wet linens will cause them to mildew. Damage such as mildew, candle wax, ink, tears, & burns will result in a charge for the full cost to replace the linens.